Refund and Returns Policy

Clear, Simple, and Fair

Last Updated: August 15, 2025

At SeniorAITech.com, we believe in keeping things straightforward and honest. Our refund policy is designed to be simple, clear, and fair for everyone involved.

Our Policy in Plain English

All class payments are non-refundable once booking is confirmed.

When you register and pay for a class, you are reserving your seat and our time to provide you with personalized AI education. This commitment works both ways – we commit to being there for you, and your payment represents your commitment to attend.

Why This Policy Exists

Fairness for Everyone:

Small class sizes mean each seat is valuable and limited
Other students may be turned away when classes fill up
Our instructors prepare personalized materials for each registered student
Operating costs are incurred regardless of attendance

Keeping Classes Affordable: This policy allows us to keep our class prices as low as possible by avoiding the administrative costs and complications of processing refunds and managing wait lists.

What Happens If You Can’t Attend

No-Show Policy: If you don’t show up for your scheduled class, no refund will be provided. We understand that life happens, but we cannot offer make-up classes or refunds for missed sessions.

Emergency Situations: While our policy is firm, we’re also human. In cases of serious medical emergencies or family crises, please contact us directly. While we cannot guarantee a refund, we may be able to work with you on a case-by-case basis.

What We Provide for Your Payment

Your class fee includes:

Expert AI instruction tailored to seniors
All educational materials and handouts
Personalized attention and support during class
Follow-up resources and guidance
Access to our ongoing community support

Our Commitment: We guarantee that you’ll receive the full educational experience you’ve paid for, delivered with patience, respect, and genuine care for your learning journey.

Before You Book

Please Consider:

Your schedule and ability to attend the selected date and time
Whether you’re ready to commit to learning about AI
Any potential conflicts or obligations that might interfere

We Recommend:

Double-check your calendar before booking
Make sure you understand the class date, time, and location
Contact us with any questions before registering

Payment and Booking

When You Book:

Payment is required immediately upon registration
Your seat is confirmed once payment is processed
You’ll receive a confirmation email with all class details

Payment Methods:

Credit card and or online payment methods offered only through senioraitech.com
All transactions are processed securely
You’ll receive a receipt for your records

Class Changes and Cancellations by Us

If We Need to Cancel: In the rare event that we need to cancel a class due to instructor illness, weather, or other unforeseen circumstances:

You’ll receive a full refund within 5 business days
We’ll offer you priority booking for the next available class
You’ll be notified as soon as possible, typically within 24 hours

If We Need to Reschedule:

We’ll contact all registered students immediately
You can choose to attend the new date or receive a full refund
We’ll work with you to find a solution that works

Contact Us

Questions About This Policy? We’re happy to explain our policy or discuss any concerns before you book.

Email: jon@senioraitech.com
Phone: 904-855-5749
Best times to call: 8am to 5pm Monday to Saturday EST

Our Philosophy

This policy reflects our commitment to running classes efficiently and affordably while treating everyone fairly. We understand that non-refundable policies can feel strict, but they allow us to:

Keep class sizes small for personalized attention
Maintain affordable pricing
Plan and prepare effectively for each student
Sustain our mission of making AI education accessible to seniors

Understanding and Agreement

By registering for our classes, you acknowledge that you understand and agree to this refund policy. We encourage you to read this policy carefully before booking and to contact us with any questions.

Remember: We want you to succeed in your AI learning journey. While we can’t offer refunds for missed classes, we’re always here to support your learning in other ways.

Important Note: This policy applies to all SeniorAITech.com educational services and classes. Special circumstances will be considered on a case-by-case basis, but our standard policy remains non-refundable to ensure fairness and sustainability for all students.

Questions? Don’t hesitate to ask before you book. We’d rather answer all your questions upfront than have misunderstandings later.

This policy is designed to be fair, clear, and supportive of our mission to provide excellent AI education to seniors. We appreciate your understanding and look forward to helping you discover the amazing possibilities that AI can bring to your life.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: we will provide a return authorization and address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Senior AI Tech.com